Owner / CEO

The Owner / CEO exists to protect the long-term value of Kaco. This role defines the direction, approves high-impact decisions, protects the brand, and ensures the company becomes an operating system instead of a founder-dependent restaurant.

Build Kaco into a scalable, profitable, disciplined, brand-protected company while empowering the Operator and department heads to run daily operations without constant founder intervention.

• Review only critical escalations from the Operator.
• Respond to urgent approvals that affect money, legal exposure, safety, or brand reputation.
• Avoid bypassing the Operator for normal staff and branch issues.
• Protect decision discipline by sending routine matters back through the reporting line.

• Review Operator weekly report.
• Check cash position, branch performance, food cost, labor cost, and customer rating trend.
• Review unresolved escalations and strategic blockers.
• Confirm that the management team is using the decision matrix correctly.

• Review P&L, cash flow, food cost, labor cost, branch profitability, and audit scores.
• Review management performance and major staff issues.
• Approve or reject strategic improvements, equipment, expansion, and staffing recommendations.
• Evaluate owner-dependency reduction and operating manual progress.

Operator / General Operations Manager -> Owner / CEO. Routine staff and department issues should not skip the Operator. Direct escalation is allowed only for fraud, legal risk, safety risk, public reputation risk, serious misconduct, or emergency.

The Owner has final authority, but the discipline of the role is knowing when not to use it. Daily operational decisions should remain with the Operator and managers so the structure does not collapse back to owner-dependency.

• Weekly leadership review with the Operator.
• Monthly performance and financial review.
• Emergency channel for legal, safety, theft, public reputation, and major financial exposure.
• Feedback must be routed through the Operator unless the issue is owner-level.

Escalation policy, decision matrix, legal issue SOP, major purchase SOP, crisis communication SOP, branch opening checklist, senior hiring SOP, and owner approval matrix.

• Align on operating model and role boundaries.
• Review decision matrix and authority limits.
• Review KPI dashboard and leadership rhythm.
• Review franchise-readiness documentation and escalation discipline.

The Owner succeeds when Kaco grows with strong standards, clear management authority, protected brand value, healthy profitability, and reduced daily dependence on the founder.